Welcome to CASELUXE. These Terms of Service (“Terms”) govern your access to and use of caseluxe.shop and any related services (the “Site”). By browsing, purchasing, or otherwise using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. Company & Contact
The Site is operated by CASELUXE. For questions about these Terms or your order, contact [email protected].
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By using the Site, you represent that you have legal capacity to enter into a binding agreement and that the information you provide is accurate and complete.
3. Products & Descriptions
- We sell phone cases, MagSafe accessories, AirPods cases, watch straps, bags, screen protectors, and related accessories.
- Product photos, colors, and materials are shown as accurately as possible; slight variations may occur due to lighting, display settings, or manufacturing batches.
- You are responsible for selecting the correct device model, color, and options before purchase.
- We may update product availability, pricing, and descriptions at any time without prior notice.
- Where products are described as “designer-inspired,” “monogram,” or similar, they are fashion accessories inspired by popular design motifs and are not presented as official products of third-party luxury houses unless explicitly stated.
4. Pricing & Currency
Prices are displayed in United States Dollars (USD) unless otherwise stated. Prices include or exclude taxes as indicated at checkout. We reserve the right to correct pricing errors. If an error is discovered after you place an order, we may cancel the order and refund any amount charged, or contact you for confirmation before proceeding.
5. Orders & Acceptance
- Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion (for example due to stock, fraud checks, shipping restrictions, or pricing errors).
- An order confirmation email is an acknowledgment, not a guarantee of acceptance or delivery until payment clears and the order is processed.
- We may limit quantities per customer or cancel orders that appear automated, abusive, or fraudulent.
6. Payment
Payment methods may include card, digital wallets, PayPal, or other processors we enable at checkout. By providing payment details, you authorize the charge for the order total, including shipping and applicable taxes. Payment processing is handled by third-party providers subject to their terms and privacy policies.
7. Shipping & Risk of Loss
- Shipping options, fees, and estimated delivery times are shown at checkout and may vary by destination and carrier.
- Delivery estimates are not guaranteed; delays can occur due to carriers, customs, weather, or peak seasons.
- Risk of loss passes to you when the package is delivered to the address you provided (or per carrier rules for attempted delivery).
- You are responsible for providing a complete and accurate shipping address. Re-delivery fees for incorrect addresses may apply.
8. Returns & Refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms. Contact [email protected] to start a return request.
9. Intellectual Property
The Site’s design, logos, text, graphics, product photography, software, and other content are owned by CASELUXE or its licensors and are protected by intellectual property laws. You may not copy, scrape, republish, reverse engineer, or commercially exploit Site content without our prior written consent, except for personal, non-commercial use related to browsing and purchasing.
10. Acceptable Use
You agree not to:
- Use the Site for unlawful purposes or in violation of these Terms.
- Attempt to interfere with Site security, payment flows, or other users’ experience.
- Scrape, harvest, or bulk-download product data or personal information.
- Submit false, misleading, or fraudulent order information.
- Impersonate any person or entity or misrepresent your affiliation.
11. Third-Party Services
The Site may integrate third-party services (payments, analytics, advertising, shipping trackers). Those services are governed by their own terms. We are not responsible for third-party sites or services beyond our reasonable control.
12. Disclaimer of Warranties
THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. EXCEPT FOR ANY EXPRESS WARRANTIES STATED ON THE SITE OR REQUIRED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the maximum extent permitted.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CASELUXE AND ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER. Some jurisdictions do not allow liability limits; in those cases, our liability is limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify and hold harmless CASELUXE and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site, violation of these Terms, or infringement of any right of a third party.
15. Privacy
Our collection and use of personal information is described in our Privacy Policy.
16. Governing Law
These Terms are governed by the laws of the United States and the State of Delaware (without regard to conflict-of-law principles), except where consumer protection laws in your place of residence require otherwise. Courts located in the United States shall have exclusive jurisdiction over disputes, subject to mandatory consumer protections that cannot be waived.
17. Changes to These Terms
We may update these Terms at any time by posting a revised version on this page with an updated effective date. Continued use of the Site after changes become effective constitutes acceptance of the revised Terms.
18. Contact
CASELUXE
Support email: [email protected]
Website: caseluxe.shop