This Privacy Policy explains how CASELUXE (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit caseluxe.shop, place an order, contact support, or otherwise interact with our services. By using our website, you agree to the practices described in this policy.
1. Who We Are
CASELUXE operates an online store selling designer-inspired phone cases, MagSafe accessories, AirPods cases, watch straps, and related products. For privacy-related requests, contact us at [email protected].
2. Information We Collect
2.1 Information you provide
- Order & account details: name, email address, phone number, shipping address, and order notes.
- Payment information: payment is processed by third-party providers (for example Stripe, PayPal, or other processors we enable). We do not store full card numbers on our servers.
- Support communications: messages you send to [email protected], including attachments and order references.
- Preferences: region/language preferences, marketing opt-ins, and product selections (device model, color, quantity).
2.2 Information collected automatically
- Device & usage data: IP address, browser type, device type, pages viewed, referring URL, and approximate location derived from IP.
- Cookies & similar technologies: session cookies for cart and checkout, preference cookies, and analytics/advertising pixels where enabled.
- Transaction metadata: order IDs, payment status, fraud-prevention signals, and shipping events.
3. How We Use Your Information
- Process, fulfill, and deliver orders; provide order confirmations and shipping updates.
- Provide customer support and resolve disputes, refunds, and product issues.
- Prevent fraud, abuse, and unauthorized transactions.
- Improve our website, product catalog, pricing presentation, and shopping experience.
- Comply with legal obligations, tax, accounting, and law-enforcement requests.
- Send service messages about your order. Marketing emails are sent only where permitted and can be opted out of.
- Measure advertising performance (for example Meta/Facebook Pixel or TikTok Pixel when configured).
4. How We Share Information
We do not sell your personal information for money. We may share data with:
- Payment processors to complete checkout and manage refunds/chargebacks.
- Shipping carriers & fulfillment partners to deliver your order.
- Technology providers such as hosting, email delivery, analytics, customer support, and security tools.
- Advertising platforms when pixels or conversion APIs are enabled (they may receive hashed or event data subject to their policies).
- Professional advisors & authorities when required by law or to protect our rights, customers, or safety.
Service providers are instructed to use personal information only to perform services for us.
5. Cookies, Analytics & Advertising
We use essential cookies to keep your cart, session, and checkout working. We may also use analytics and advertising cookies/pixels to understand traffic and measure campaigns. You can control cookies through your browser settings. Blocking essential cookies may prevent checkout from functioning correctly.
6. Data Retention
We retain order and transaction records for as long as needed to fulfill orders, handle returns, comply with legal/tax requirements, and resolve disputes. Support emails and related records are retained for a reasonable period to maintain service quality and prevent fraud. When information is no longer needed, we delete or de-identify it where practical.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS) and restricted access to order systems. No method of transmission or storage is 100% secure; please use a strong unique password for any accounts and contact us immediately if you suspect unauthorized use of your information.
8. Your Rights & Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion, subject to legal retention requirements.
- Opt out of marketing emails (use unsubscribe links or email us).
- Object to or restrict certain processing, where applicable.
To exercise these rights, email [email protected] with the subject line “Privacy Request” and enough detail for us to verify and fulfill your request. We may need to verify your identity before acting.
9. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you may have additional rights to know, delete, and correct personal information, and to opt out of “sharing” for cross-context behavioral advertising. We do not knowingly sell personal information of minors under 16. To submit a request, contact [email protected]. You will not be discriminated against for exercising privacy rights.
10. Children’s Privacy
Our store is intended for adults and is not directed to children under 13 (or the equivalent age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided information to us, contact [email protected] and we will take appropriate steps to delete it.
11. International Visitors
Our primary market is the United States and prices are displayed in USD. If you access the site from outside the U.S., your information may be processed in the United States or other countries where our service providers operate, which may have different data-protection laws than your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top of this page will be revised when changes are published. Continued use of the site after an update constitutes acceptance of the revised policy, except where additional consent is required by law.
13. Contact
CASELUXE
Email: [email protected]
Website: caseluxe.shop